Bought the Wrong Gift Gamepass or Already Have the Gamepass, Can I Exchange It?

Yes, as long as the Gamepass hasn't been sent yet. Your order can be converted to Golrox Koin, which you can then use to shop again. Contact CS via Instagram @golroblox_ with your order ID before the delivery schedule begins.

Wrong game or Gamepass selected. Change your order to Koin, then buy the correct Gamepass using that Koin.

Turns out I already have the Gamepass. Change your order to Koin and use it for a different Gamepass.

Status is already Delivered. Orders that have been sent according to the buyer's data cannot be changed or refunded.

Tips: before paying, check the game name and Gamepass in your order summary, and make sure you don't already have that Gamepass in your inventory.