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Golrox Customer
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Hello
Golrox Customer
Need More Help?
Contact Our Customer Care
Ready to help from 06:00 - 24:00 every day!
© 2026 Golrox All Rights Reserved
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Order Status
What does the order status "delivered" mean?
What does the order status "prepared" mean?
What does 'pending' order status mean?
I've already paid, but the status still says 'unpaid'.
Will I get a confirmation email after my order is complete?
Why is my order status "prepared"?
How can I check my order status?
My order status changed to "failed", why?
Why did my order fail after processing?
My order status is "problematic", why?
What does the “partially delivered” order status mean?
Partially delivered means some of your Robux have reached your account, but the rest couldn't be sent because your account's receiving limit has been reached. For example, you ordered 1,000 Robux but only 500 have arrived.
We will try to resend the rest. If it still hasn't gone through after 24 hours, we will automatically refund your order.
You can check your account's remaining limit by watching this video: youtube.com/shorts/CJkDOAO5vsE.