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Golrox Customer
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Back
Hello
Golrox Customer
Need More Help?
Contact Our Customer Care
Ready to help from 06:00 - 24:00 every day!
© 2026 Golrox All Rights Reserved
Back
Purchase Issues
Will Golrox ask for my Roblox password?
I found a bug or exploit on the website.
Robux hasn't arrived even though the estimated time has passed?
I'm confused about how to pay via Indomaret or Alfamart.
What are Golrox's official channels?
It's been 5 days and my Robux still hasn't arrived?
Why is the pending estimate past the limit?
Order check can't find my transaction?
I've paid, but my order status hasn't changed.
I've already paid, but the status is still "unpaid", why?
Why can't I find my Roblox username?
Can I get a refund after buying something on the Golrox website?
Can I change the recipient account for Robux?
I made a typo in my username when buying Robux, can it be changed?
Why was my Robux Username order refunded?
My Robux was sent but hasn't arrived because it needs parental approval, what should I do?
My Direct Robux order status is "problematic", how do I fix it?
Usually, it's because your account's remaining receiving limit isn't enough for the amount you ordered, so the transfer was rejected by Roblox.
We can't see your account's remaining limit before delivery, so it's only discovered when the Robux is sent. We will refund your funds in the form of Golrox Koin.
Check your remaining limit at roblox.com/my/account#!/robux before ordering again. If your limit is still small, you can still top up via other products at golrox.com/beli-robux.